Read the full interview with Vivienne Kenny - DPD Ireland
I started working for DPD Ireland in June 2017 and I work for the International Department. My main role is tracing items which are unaccounted for, but I also handle general customer service enquiries and international queries.
I enjoy working with lots of different people and corresponding with people from different places. It is very interesting and diverse on a daily basis, investigating consignments from all over the world. It gives you real insight into other people’s lives, whether it's a whole school waiting to receive tickets to an important event, or a small business owner depending on us, so he can provide a good service to his customers.
I would say that half of my calls and correspondence during a typical day is internal communication. Working in the international department, almost every query I handle, I have to rely on information from lots of different sources within the Group, our local depots, and other branches of the Group in the UK and Europe. It gives you a sense of a real team effort and all of the work we do is based on the ease of communication and efficient relaying of information across the whole Group.
I don’t think there are specific advantages to being a women in my job, but I do appreciate that women in my team are very good at helping the team work more efficiently as a whole. They are always focused on making the task at hand more and more efficient, organising better ways to do things to benefit everybody, communicating effectively, distributing the work fairly, never shirking responsibility, and even taking on more tasks to facilitate others, so everything can run more cohesively in future. If I had to generalise, I think they place a high value on a sustained consolidated effort being better for everyone in the long term.
Positive, even if in my department there are more women in managerial roles than men.
Go for it! There are wonderful opportunities in all different fields, I would not hesitate to recommend this type of work to friends.
I think the whole experience will be an amazing adventure, even just to get to the selection phase in France is fantastic.
I love to travel and meet new people and I think there is no better way to get to know someone then when embracing a new challenge, especially in the outdoors. I hope I can be resourceful, learn new skills, apply myself, have fun and have something positive to offer the group.
I know that just being part of the selections and getting to know the other candidates will be a brilliant experience and that even if I don’t get through, I will be able to enjoy the excitement when the Belem sails from Dublin in June!