DPD Germany added new functions to DPD App
Sending, receiving and returning parcels – digital parcel management with the new DPD App
- Personalised services establish new benchmarks in parcel shipping
- DPD consignees can now set individual preferences for all their parcel deliveries, and even specify their favourite parcel shop
- The DPD App now offers one-click parcel shipping with digital parcel labels
Aschaffenburg, 12 July 2017 – Parcel service provider DPD is extending its digital innovation leadership on the German parcels market: a number of central functions have now been added to the DPD Parcel Navigator, the digital platform for consignees, making it an efficient all-round platform for receiving, returning and now also sending parcels – using the app or a browser. "These new and extended functions focus specifically on private customers and their personal wishes – not only as consignees but now also as parcel shippers", states Michael Knaupe, Director Customer Experience & Communications at DPD Deutschland.
"For consignees we have significantly expanded the possibilities for personalising and individualising our digital services", says Michael Knaupe. This represents a major enhancement to DPD's already highly popular services for consignees. The new options include specifying a favourite parcel shop as a delivery preference, in addition to providing general authorisation to deposit parcels in a specific location or in a parcel box, using the ParcelLock system. These are options which can be deactivated at any time if required, and which are aimed in particular at those whose work regularly keeps them away from home for most of the day. Further options enabling customers to specify their standard delivery profiles will be added in future, in line with DPD's principle that "parcel deliveries should revolve around the everyday routine of consignees, and not vice versa".
Users of the app, which comes in a completely new design, now also have access to fully digital processing of their own parcel shipping operations, including payment. Printing out labels and then sticking them on parcels is no longer necessary. Even without registration consignors can create a mobile, encoded parcel label which can be saved in apps such as the Wallet (iOS) or PassWallet (Android). The transport charge can conveniently be paid by PayPal or direct debit before the parcel is dropped off for dispatch at one of DPD's 6,000 Pickup parcelshops. The DPD Express shipping option can also be booked using the app, while users in 19 German cities can even take advantage of same-day delivery. The possibility of printing out a PDF parcel label is, of course, still available.
The multiple award-winning DPD App, which has undergone continuous further development since 2015 (currently around 1.3 million downloads) and contains all the functions of the Parcel Navigator, has been given a fully redesigned layout which enables even more intuitive use. On its home screen the new app displays a personal dashboard which adapts to individual use and the status of specific parcels (example: "Hi Julia. There are two parcels on their way to you"). In this way the personalised app enables faster access to shipments and the relevant delivery options.
With the current relaunch DPD is expanding the established digital services with which the company has been setting benchmarks for years now. For example, the online map-based tracking of parcels in real time is just as unique on the German market as DPD's delivery forecast, which is accurate down to the last 60 minutes. In addition no other parcel service offers more flexible online redirection and new-delivery options – which remain available even during the actual delivery process. With its digital 'Return' button DPD is also setting a new standard for the industry: together with the digital parcel label this enables one-tap or one-click return shipping. Last but not least, the service-rating function with almost 1 million ratings already provided by parcel consignees and the unique option for consignees to give their delivery driver an online tip are only two examples of the pioneering innovations which have put DPD right at the forefront of the parcels industry when it comes to digital customer services.
DPD Germany is part of DPDgroup, the second-largest international parcel delivery network in Europe. Throughout Germany DPD has 77 depots and 6,000 Pickup parcelshops. A workforce of 8,000 and 10,000 delivery drivers are in daily operation on behalf of the company’s customers. Every year the No. 2 on the German parcels market ships around 350 million parcels – providing carbon-neutral transport operations at no additional cost to the customer.
Through innovative technology, local knowledge and dedicated customer care, DPD provides the best possible experience for both shippers and shoppers. DPD’s industry-leading Predict service is setting a new standard for keeping customers closely in touch with their delivery, with real time tracking of their delivery, a one-hour delivery window and a range of options for redirecting parcels. In recognition of this innovation DPD Germany received several awards like the Digital Transformation Award or the UX Design Award.
As part of DPDgroup, DPD in Germany has access to over 28,000 local Pickup points across Europe, and delivers to 230 countries worldwide. DPDgroup’s 30,000 people work together to deliver more than 4 million parcels each day. The sole shareholder in DPD is GeoPost, a wholly-owned subsidiary of Le Groupe La Poste. GeoPost posted sales of €6.2 billion in the year 2016.
Dr. Pia-Maria Zecevic
Senior Group Manager Communications
Tel.: 06021 492 - 7074